The quarantine and its aftermath challenge business to be as focused, agile and efficient as possible, including when dealing with state authorities. At the same time the state imposes and amends specific limitations due to public health concerns and takes additional regulatory steps which impact business environment. During the seminar, we discussed how to interact with the state bodies and officials efficiently, shared some hints and tips of the (out of court) administrative appeal procedure, told about crucial soft skills, integrity, reputation management and conflict resolution.
In particular, we considered:
- Setting goals and planning interaction with the state body
- Homework before meeting with the state official
- Monitoring the consideration of appeals to state bodies
- Soft skills, hints and tips of the administrative appeal procedure
- How to effectively file complaints to the BOC
Speakers:
Olena Kutsay, the Business Ombudsman Council's investigator. Olena is a professional expert in complex issues of real estate, energy, natural resources and taxation; she has practical experience in solving complex GR cases. In total, Olena considered over 600 complaints with a financial effect for business worth over UAH 1.3 billion.
Yurii Gaidai, the Business Ombudsman Council's investigator. From the very first days of the institution he helps resolving complex issues with tax and customs authorities, regulators, investigative and other state bodies; he contributed to successful resolution of 227 cases and saved over UAH 2 billion for complainants. Yurii also has extensive experience in compliance and audit.
