AmCham Business School Session "Resolving Conflicts Within the Team: Algorithm or EQ"


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At some point, every work team experiences disagreement. Depending upon circumstances, different ways of dealing with them exist. Participants will have an opportunity to find out how to handle conflicts in their organizations.

Before getting into the process of conflict resolution, participants will learn about:

  • Elements of The Harvard Negotiation Method and conflict resolution with the help of mediation approach (CEDR, Great Britain)
  • Dispute resolution algorithms that really work. How, when and what should be done to reach mutually beneficial agreements that will be fulfilled?
  • How to avoid destructive emotions during the dialogue (negotiation, cooperation)?



Olga Shepel, Director, Ukrainian Mediation Center (Kyiv Mohyla Business School).

Olga is a Mediator at the Centre for Effective Dispute Resolution (Great Britain) as well as at the Munich Chamber of Commerce and Industry. Olga is psychologist-psychoanalyst and has master's degree in international management.


Working language of the Event will be Ukrainian. Simultaneous translation will not be provided.

How to behave during negotiations, what to ask for, how to build rapport – all these are frequently asked questions before negotiations. To answer them, we launched the new semester of AmCham Business School – The Art of Negotiation organized jointly with ADER HABERKyiv Mohyla Business School and Ukrainian Mediation Center.

Stay tuned with us and mark your calendars with upcoming sessions:

Wednesday, May 15 – Techniques of meaningful dialogue
Wednesday, May 29 – Perception traps in communication
Wednesday, June 12 – How to negotiate with a stronger opponent – strategies for success
Wednesday, June 26 – Trust as a part of the negotiation process

You are welcome to take the whole course and attend all the sessions or select only the topics relevant for you. Those who attend 4 to 6 sessions will receive a certificate of the course completion.






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